F.A.Q.

Products

Q: What are the differences between generic and brand name drugs?

A: Generic medicines use the same active ingredients as brand-name medicines and work the same way, so they have the same risks and benefits as the brand-name medicines

Q: Is it safe to take generic medications?

A: Yes. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.

Q: Are the medications as effective as those sold at my local pharmacy?

A: We assures that medicines sold in tin our pharmacy are safe and effective.

Q: What should I do if I have questions regarding my order?

A:  If you have questions, please feel free to contact us afore you submit your order. Our experts will gladly help you with any questions you have.

Ordering

Q: How to place an order online?

A: To place an order with our pharmacy, you should choose products, add them to cart and go to checkout. Then, choose a delivery service. Fill in all required information (make sure you provide the correct shipping, billing address and credit card information during checkout) and press Place Order. If you have difficulties completing your order, contact our customer support service using the Contact Us form or by phone.

Q: What payment options can I use?

A: We accept credit and debit cards.

Q: Can I cancel my order?

A: You can cancel any orders that have not yet been shipped, within 24 hours of placing the order.

Q: How can I order a refill?

A: The process of ordering a refill is exactly the same as a regular purchase. Use your previous order ID: order number, provided in the confirmation/invoice email. When ordering a fill-up, you get a 5% discount.

Q: Is it safe to make purchases at your online pharmacies?

A: Our online ordering system utilizes security encryption software, which ensures your card information stays secure. The information you give us while placing the order is used to process the transaction and dispatch the order.

Q: When will my credit card be charged?

A: Your credit card will be charged immediately after your order is processed and accepted by our financial department.

Q: Can I get a discount at the pharmacy?

A: We provide customers with bonuses and discounts: 5% and 15% off the regular price . Please contact our customer support service.

Shipping

Q: How much does the delivery cost and when will I receive my order?

A: Please see the table below for shipping rates and transit time to your delivery destination.:

  1. Royal Mail, EMS 7-12 workdays (rarely up to 25 workdays)
  2. UK Mail, International Registered Mail 14-21 working days (rarely up to 35 workdays)
Shipping price is displayed during checkout.

Q: Can I change my shipping address?

A: If necessary, you can alterdetails to your shipping address within 24 hours of placing an order. Please contact our customer support service using the Contact Us form or by phone.

Q: If the package is damaged or missing?

A: We will issue a refund or either reship the order.

Q: How can I track my order?

A: Each customer receives a tracking ID via email. You can track your order on our website in the Track my order menu option.

 
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